Refund & Return Policy

Frequently Asked Questions

You do not need to be available to sign for your order.

We have a 60-day guarantee for defects only. This does not include damage from wear and tear or chewing issues, only manufacturing defects. Send us an email via  returns.togasab@gmail.com  with photo’s of the issue and for further information.

Any defect issues should be brought to our attention within the first 7 days for Indian orders and 20 days for overseas orders.

TOGASAB accepts the return of products only restricted to order deals among merchants and customers. This solitary involves deals on the web, and not through retail outlets.

 

Any item that has been hampered or harmed while transportation MUST be told by email within 1 week of the item being delivered for Indian orders and 20 days for overseas and returned to our distribution center inside a precise time-frame of 60 DAYS, else Togasab won’t be at risk to acknowledge the product. In such cases, the client should send an email to  returns.togasab@gmail.com  and a quick response is ensured from our end. We will examine the harm from our end and fix the merchandise in its entirety.

 

ALL dispatches of this nature will be borne by the actual client. Togasab will just bear the costs of the exchange after the maintenance of the product.

 

In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws, buckles, straps, will only be repaired within 60 days from the time of receipt of the merchandise after dispatch from our warehouse.

 

Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. Togasab will only bear the expenses of the transaction after the repair of the merchandise.

Exchange or Return Terms & Conditions

All exchanges and returns would need to be raised within one week of the invoice date for Indian orders, and 20 days for overseas orders.

For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

 

  •  All items must be in their original packaging with product tags intact
  •  All items must be unworn, unused, unwashed, and in the same original condition
  •  Leather Bags & Diaries should have no scuff marks on same outside
  •  Originals receipts would need to be included
  •  All items would need to be purchased originally from India

 

If non of the above conditions are met, we regret to inform you that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Exchange or Return Required Detail
  • You will need to include your original invoice together with the item(s) in its original condition and packaging.
  • Kindly print and fill up the Exchange/Return Request Form here and follow the steps indicated in the form for your exchange.
  • Wait for our email confirmation and you will be notified.  Generally, the processing period is 5 working days upon receipt of your parcel.
  • No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

All returns and exchanges made via online portal at www.togasab.com would need to be shipped to :

TOGASAB

93/46, Rizvi Road ,

 Kanpur,

 KANPUR NAGAR,

 UTTAR PRADESH, 208001

All Duties and taxes for international shipping shall be ensured by the customer. TOGASAB is not liable to pay any Duties or Taxes for International Shipping.

Request a Callback

Interested in learning more about our products or customizing a leather collection for your brand? Reach out to us today!  Our team is ready to assist you with your inquiries, orders, or custom design requests.

1234